Failed-job credit returns
If a generation fails and cannot continue, the application automatically returns the credits reserved for that request. Those credits are returned only once.
A credit return is not a cash refund
Returning reserved credits changes the in-app balance. It does not cancel a subscription, reverse a charge through the payment processor, or send funds to a payment method.
Subscriptions and cancellation
Creator and Studio are available as monthly or annual subscriptions. You can manage or cancel an active subscription through the hosted billing portal. Cancellation takes effect at the end of the paid term and stops future renewal. It does not request a cash refund or remove credits already granted. Annual subscriptions continue their monthly credit grants through the paid annual term unless the corresponding payment is refunded.
First-purchase refund eligibility
You may request a full refund within 7 days of your first subscription purchase or first one-time Credit Pack purchase if none of the credits from that purchase have been consumed, no related jobs are in progress, and no other usage-based benefits from the purchase have been used. Refund eligibility is checked against the specific purchase, rather than your total credit balance. Renewals, used purchases, duplicate charges, service failures, and other exceptional requests are reviewed individually.
Requesting a monetary refund
Email support@quady3d.com with your account email, purchase date, order or invoice number if available, and reason for the request. Refund requests are reviewed manually, and the decision and processing status are communicated by email. Do not send full payment-card details. Canceling renewal in the billing portal does not submit a refund request.
Calculating an approved partial refund
For an approved refund of unused entitlement, the refund amount is your actual payment multiplied by the proportion of that purchase's credits that remains unused, rounded down to the nearest cent. Annual entitlement includes all twelve monthly grants, including credits that have not yet been issued. Related jobs must finish before the amount can be confirmed. This calculation does not automatically make a used purchase eligible for a refund; those requests still require manual review. Other exceptional refunds are agreed individually.
Statutory rights are not replaced
Consumer and payment rights can vary by location. This policy does not limit any refund or other rights provided by applicable law. Those rights take precedence over the conditions above.
Processing approved refunds
Approved refunds are processed through Stripe to the original payment method. Processing time depends on the payment provider and financial institution. A full refund or an approved refund of the remaining unused entitlement removes that purchase's unused credits and stops its future grants. For a subscription, it also ends the corresponding contract. Other partial refunds follow the service or credit adjustment agreed during review. Welcome credits, other Credit Packs, and balances from unrelated purchases are preserved. Submitting a request does not mean that the refund has been completed.